Friday, August 13, 2010

Credit and Debit Cards Being Double Charged

I am glad to see this information getting out.  I was hit with 5 double charges.  I was frustrated not knowing if it was a bank error or vendor error.  AAFES is working fast to correct it. So far all of mine have already been credited.  Here is the official memo I just got today:
NEWS RELEASE: 10-034 August 12, 2010


AAFES MEDIA CONTACT: JUDD ANSTEY - Anstey@aafes.com

AAFES Working Double Time to Correct Inadvertent Charges
DALLAS - Numerous transactions at Army and Air Force Exchange operations are experiencing a double whammy no one saw coming; a processing error resulting in duplicate charges on credit and debit card transactions.

"Shoppers who swiped their cards anytime between Aug. 7 and Aug. 9 at an AAFES facility are strongly encouraged to review their statements to see if they are impacted by this issue," said AAFES' Chief of Staff Col. Virgil Williams. "If a customer finds a billing anomaly, no action will be required on their part as we're working to correct inaccuracies on their behalf."

Scores of associates from AAFES' Information Technology and Finance and Accounting teams are working around the clock to remedy any and all erroneous charges created as a result of the processing error. "We're putting all the resources we have towards doing the right thing for customers affected by this unfortunate turn of events" said Williams. "If there is an overdraft fee as result of a duplicate charge, we're going to fix it. Our priority is to take corrective action as quickly as possible and return customers' accounts to the exact state they were prior to this glitch."

The processing error that produced duplicate charges affected AAFES locations worldwide. Depending on the type of card used, corrective action could be visible to the customer anywhere from 24 hours to a couple of weeks.  "The timeline is subject to a number of variables," said Williams. "Regardless, we want exchange shoppers to know that every possible measure is being taken to eliminate any additional charges and rectify any concerns created as a result of this processing miscue."

The Army & Air Force Exchange Service is a joint command and is directed by a Board of Directors which is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff. AAFES has the dual mission of providing authorized patrons with articles of merchandise and services and generating non-appropriated fund earnings as a supplemental source of funding for military Morale, Welfare and Recreation (MWR) programs. To find out more about AAFES' history and mission or to view recent press releases please visit our Web site at http://www.aafes.com/pa/default.asp.

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